Barclays' Respond To The BBC; We're No Bank Robbers; Honestly ...

Barclays are without doubt one of the biggest wbankers in Britain.

Here's a headline about them that we heard about today --courtesy the good old BBC.

Mis-selling is 'rife' at Barclays

By Amanda Egbujo, Undercover reporter, BBC Whistleblower.

Now, if that doesn't bring about a rapid rise in the interest rate among readers - especially our Brit brothers & sisters - we don't know what will.

Read on.

A nine-month investigation by BBC reporters working undercover in a leading British bank has revealed a culture of ruthlessness and lies which will shock their customers.

Barclays recently announced record profits of £7 billion.

With a touch of glee, my bank trainer told a classroom full of call centre trainees that he "loved" getting customers complaining about bank charges.

"They'd phone up, start crying and blaming you and telling you their kids are going to starve. And I'd be like, 'I don't know you - I don't care'. I was just thinking 'you're not getting it back'. I was a right git."

This was an early insight into how life might be working inside a Barclays call centre in Doxford, Sunderland.

I have been undercover in one of the top British banks for the last five months - and it has been an extraordinary experience.

I've seen customers misled, lied to and treated with contempt.

I've seen people charged for financial products they neither asked for or knew they had.

And in a separate investigation I've also seen evidence of bank employees working with criminals to commit fraud.

Barclays? Bank robbers?

Nawrh, no way, sez they.

Would we lie to you? Would we con our customers?

Nawrh, no way, sez they.

Here's something else they had to say, today.

Barclays Bank said: "We are not in the business of encouraging or condoning mis-selling or inappropriate sales in any way whatsoever, and we stamp on that when we find it because it is completely inappropriate behaviour for a bank.

"We pride ourselves on being a responsible institution that puts its customers first."

It added: "People know we are a good bank, we're trustworthy, we do the right thing, ...

Okay, you should know the drill by now.

Read the rest of this revealing report right here.

Surely the BBC and Barclays bank can't both be right.

Remember this though - in spite of anything anyone else says to the contrary - the customer IS always right.

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